Route District Leader - Sales & Service

Alsco; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms, a long-standing leader in uniform and linen services, seeks a Route Supervisor in Wilmington, NC to support the Service Department and help manage district operations. The role reports to the District Manager and focuses on delivering excellent customer service while guiding RSRs and coordinating with other branches.

The ideal candidate will have strong customer service, route sales, and safety awareness, with a valid driver's license and the ability to lead teams.

Qualifications

• High School graduation or similar experience.
• Valid Driver's License and be 21 years or older.
• Demonstrate excellent skills in customer service and route sales.

Responsibilities

• Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
• Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
• Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Skills

Customer service

Route sales

Time management

Team player

English communication

Education

High School diploma

Job description

Alsco Uniforms, a long-standing leader in uniform and linen services, seeks a Route Supervisor in Wilmington, NC to support the Service Department and help manage district operations. The role reports to the District Manager and focuses on delivering excellent customer service while guiding RSRs and coordinating with other branches.

The ideal candidate will have strong customer service, route sales, and safety awareness, with a valid driver's license and the ability to lead teams.