Route Dispatch Lead - On-Time Excellence

Universal Logistics Holdings

Greer (SC)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Universal Logistics Holdings in Greer, SC is seeking a dynamic dispatcher to join our team. You will lead daily dispatch operations, coordinate routes, assign drivers, and monitor freight to meet service windows and customer KPIs.

The ideal candidate has 0–3+ years in dispatch or logistics, strong communication skills, and proficiency with TMS/dispatch tools, Excel, and dashboards. Bachelor's degree is preferred but not required; growth opportunities are available.

Qualifications

0-3+ years in dispatch, logistics, manufacturing, or distribution.
Bachelor's degree preferred (not required).
Clear, professional written and verbal communication skills.
Strong problem-solving, analytical, and attention-to-detail skills.
Proven ability to multitask and stay organized in a fast-paced environment.
Leadership mindset with the ability to coach and support front-line teams.
Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.

Responsibilities

Lead daily dispatch: coordinate routes, assign drivers, monitor freight movements to meet service windows and KPIs.
Be the communication hub: serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
Manage material flow: track inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on-time performance.
Ensure safety and compliance: reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
Optimize resources: build driver and equipment schedules; balance workloads to maximize productivity and control costs.
Problem-solve in real time: triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
Report and improve: maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on-time service, quality, and cost.