Sr Route Supervisor

Universal Logistics Holdings; Detroit (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Universal Logistics Holdings in Detroit, MI is seeking an entry-level Dispatcher for a 2nd shift (2:00pm - 11:30pm, Monday - Friday) to lead daily dispatch, coordinate routes, and monitor freight movements within our network. You will serve as the communication hub for drivers, customers and warehouse teams, ensuring timely updates and smooth operations.

The ideal candidate has 0–3+ years in dispatch or related fields, strong communication and problem‑solving skills, and a willingness to learn.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and elevate risks to maintain on‑time performance.
• Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

Skills

Dispatch coordination

Communication skills

Problem solving

Multitasking

Leadership

Analytical skills

Education

Bachelor's degree

Tools

TMS/Dispatch tools

Excel/Sheets

Dashboards & KPIs

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.

Our operation is based in Detroit, MI and supports GM . We play a critical role in their inbound and outbound transportation network by managing daily dispatch, driver coordination, material flow and real‑time issue resolution.

Shifts Available:

2nd shift: 2:00pm - 11:30pm, Monday - Friday

Responsibilities will include but not be limited to:

• Lead daily dispatch : Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub : Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow : Track inbound/outbound loads, reconcile discrepancies, and elevate risks to maintain on‑time performance.
• Ensure safety and compliance : Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources : Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time : Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve : Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

The ideal candidate should possess the following:

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.
• Seniority Level
• Entry level
• Industry
• Transportation, Logistics, Supply Chain and Storage
• Employment Type
• Full-time
• Job Functions
• Strategy/Planning
• Distribution
• Skills
• Microsoft
• Seniority LevelEntry level
• Industry
• Transportation, Logistics, Supply Chain and Storage
• Employment TypeFull-time
• Job Functions
• Strategy/Planning
• Skills
• Department of Transportation
• Mic

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person