Route Coffee & Tea Sales Specialist

Farmer Brothers; City of Pewaukee (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Farmer Brothers is seeking an OCS Route Sales Representative to support coffee and tea stations across the local territory. You will start with 7:00 a.m. deliveries, ensuring equipment is clean and functioning, and maintaining stock levels through the day.

Daily responsibilities include managing invoices, inventory, and collections on-route, while identifying new sales opportunities and executing promotions to grow revenue per stop. Overtime may be required to meet customer needs.

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus; customer service background preferred.
• Foodservice industry experience desired.
• Clean, strong driving record.

Responsibilities

• Provide route relief and exceptional service, ensuring every scheduled customer receives timely delivery and support.
• Deliver, replenish, and rotate coffee, tea, and related supplies; keep beverage stations set to standard at each stop.
• Keep equipment clean and functional; complete at least one Cup Quality Check daily.
• Escalate issues quickly to the Area Sales Manager (ASM) to resolve concerns and protect customer satisfaction.
• Own daily invoices, on-hand inventory, and collections when you’re on a route.
• Grow Revenue per Stop by filling distribution gaps on core items, running seasonal and LTO promotions, executing pricing actions, and maintaining perfect station standards.
• Flag inefficiencies, customer dissatisfaction, or opportunities to the ASM during route relief.
• Support inventory cycle counts, warehouse tasks, and customer-related projects as assigned.
• Learn brewing equipment fundamentals to make basic adjustments and minor repairs.
• Follow the Farmer Brothers Way to Sell to build loyalty; make opportunistic sales calls when time allows.
• Pitch in across warehouse operations, A/R collections, and customer service as needed.

Skills

Customer service

Mechanical aptitude

Communication

Education

High School Diploma or equivalent

Job description

Farmer Brothers is seeking an OCS Route Sales Representative to support coffee and tea stations across the local territory. You will start with 7:00 a.m. deliveries, ensuring equipment is clean and functioning, and maintaining stock levels through the day.

Daily responsibilities include managing invoices, inventory, and collections on-route, while identifying new sales opportunities and executing promotions to grow revenue per stop. Overtime may be required to meet customer needs.