OCS Route Sales Representative

Farmer Bros. USA; Mandan (ND); On-site; USD 42,000 - 64,000; Full time

Job summary

Farmer Bros. USA is seeking an OCS Route Sales Representative to deliver, merchandise, and service coffee and tea programs along a designated route. You will build relationships with customers, perform basic equipment checks, and support on-site collections while driving revenue at each stop.

You will follow standard processes, learn brewing basics for minor repairs, and collaborate with the team to optimize store beverage stations. A valid license and DOT considerations apply for driving.

Qualifications

• Route delivery experience is a plus.
• Background in customer service preferred; foodservice experience is a bonus.
• Clean, strong driving record.

Responsibilities

• Load, deliver, replenish, and rotate coffee, tea, and related items at each stop.
• Check brewers and equipment, clean as you go, and perform a Cup Quality Check daily.
• Follow the daily service schedule to ensure timely delivery and service.
• Manage invoices, inventory, and on-site collections while on route.
• Drive Revenue per Stop by closing distribution gaps and promoting core items.
• Escalate issues quickly to the ASM and follow through to ensure customer satisfaction.
• Assist with inventory cycle counts, warehouse tasks, and customer-related projects as assigned.
• Learn brewing equipment basics to make minor repairs or adjustments.
• Use The Farmer Brothers Way to Sell to build loyalty and make opportunistic sales calls.

Skills

Route delivery experience

Mechanical aptitude

Customer service

Strong driving record

Entrepreneurial mindset

Relationship builder

Effective communicator

Active listening

Self-awareness

Team collaboration

Education

High school diploma or equivalent

Job description

Shape mornings across your city as our OCS Route Sales RepresentativeImagine starting your day with a full truck, a set route, and customers who count on you to keep their coffee and tea programs humming. In this role, you provide route relief when needed, deliver and merchandise products, and make sure every beverage station looks great and performs flawlessly. You’ll build relationships, solve problems on the fly, and grow revenue stop by stop.What your day looks likeLoad up and hit your assigned route to deliver, replenish, and rotate coffee, tea, and related items at every stop.Check brewers and equipment, clean as you go, and perform at least one CQC (Cup Quality Check) daily to ensure quality.Follow the daily service schedule so every customer receives timely delivery and service.Manage invoices, inventory, and on-site collections while on route.Drive Revenue per Stop by closing distribution gaps on core items, executing seasonal and LTO promotions, applying pricing actions, and keeping beverage stations fully to standard.Escalate issues quickly to the ASM (Area Sales Manager) and follow through to ensure customer satisfaction.Spot inefficiencies or opportunities during route relief and inform the ASM.Assist with inventory cycle counts, warehouse tasks, and customer-related projects as assigned.Learn brewing equipment basics to make minor repairs or adjustments.Use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to build loyalty; make opportunistic sales calls as time allows.Pitch in as needed with warehouse operations, accounts receivable collections, and customer service activities.Schedule and driving requirementsTypical schedule: Monday–Friday, 7:00 a.m.–3:30 p.m., with overtime as needed.Valid driver’s license required.Must be able to pass a DOT physical.What you bringHigh school diploma or equivalent.Route delivery experience is a plus.Background in customer service preferred; foodservice experience is a bonus.Clean, strong driving record.Skills that set you apartMechanical aptitude with company hardware and software.Sharp at understanding customer needs and opportunities.Aligned with business goals and committed to follow-through.Quick to recognize issues, problems, or opportunities and act on them.Strong self-awareness and impact on others.Active listener; clear, effective communicator with customers and management.Entrepreneurial mindset to proactively grow the business.Relationship builder who earns trust and cooperation.Sound business judgment and independent decision-making.Works well with customers and team members; highly proactive.Compensation, pay transparency, and benefitsWe are committed to transparent and competitive pay. The base pay range for this role (noted above when listed) may vary based on your experience and qualifications.We apply location-based pay adjustments to reflect cost-of-living differences. If you work in a higher-cost market, a geographic premium may be applied based on market data and local economic factors.Your specific pay will be discussed during the hiring process and will reflect your work location.Beyond base pay, we offer a comprehensive benefits package that may include health coverage, retirement plans, and paid time off.Our Paid Time Off (PTO) program provides at least the hours and pay needed to meet or exceed applicable state and local requirements across our operating locations.Questions about compensation, including location-based adjustments? Contact Farmer Brothers Human Resources for details.Equal OpportunityEqual Opportunity Employer / Veterans / Disabled