OCS Route Sales Representative

Farmer Bros. USA; City of Pewaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Job summary

Farmer Brothers is hiring an OCS Route Sales Representative to service coffee and tea stations across the territory. You will deliver, replenish, and rotate products, maintain equipment, and complete daily quality checks.

You will manage invoices, inventory, and collections on your route, while seeking opportunities to grow revenue per stop and support promotions. The schedule is typically Monday–Friday, 7:00 a.m. to 3:30 p.m., with overtime as needed.

Qualifications

• High School Diploma or equivalent required.
• Route delivery experience a plus; customer service background preferred.
• Foodservice industry experience desired.
• Clean, strong driving record.
• Must pass a DOT physical.

Responsibilities

• Deliver, replenish, and rotate coffee, tea, and related supplies at each stop.
• Keep equipment clean and functional; perform daily Cup Quality Checks (CQC).
• Escalate issues to Area Sales Manager to protect customer satisfaction.
• Own daily invoices, on-hand inventory, and collections on route.
• Grow Revenue per Stop by addressing distribution gaps and executing promotions.

Skills

Customer needs analysis

Active listening

Clear communication

Problem solving

Relationship building

Independence / self-motivation

Driving safety

Education

High School Diploma or equivalent

Tools

Hardware & software basics

Job description

Make Every Stop Count as an OCS Route Sales RepresentativePicture your day starting at 7:00 a.m. You load your truck, confirm your route relief assignments, and head out to keep coffee and tea stations humming for workplaces across your territory. By 3:30 p.m. (with overtime as needed), you've delivered product, ensured equipment is spotless and working, and helped customers stay in stock—while uncovering new sales opportunities along the way.What You’ll DoProvide route relief and exceptional service, ensuring every scheduled customer receives timely delivery and support.Deliver, replenish, and rotate coffee, tea, and related supplies; keep beverage stations set to standard at each stop.Keep equipment clean and functional; complete at least one CQC (Cup Quality Check) daily.Escalate issues quickly to the Area Sales Manager (ASM) to resolve concerns and protect customer satisfaction.Own daily invoices, on-hand inventory, and collections when you’re on a route.Grow Revenue per Stop by filling distribution gaps on core items, running seasonal and LTO promotions, executing pricing actions, and maintaining perfect station standards.Flag inefficiencies, customer dissatisfaction, or opportunities to the ASM during route relief.Support inventory cycle counts, warehouse tasks, and customer-related projects as assigned.Learn brewing equipment fundamentals to make basic adjustments and minor repairs.Follow the Farmer Brothers customer call process (the Farmer Brothers Way to Sell) to build loyalty; make opportunistic sales calls when time allows.Pitch in across warehouse operations, A/R collections, and customer service as needed.ScheduleMonday–Friday, 7:00 a.m. – 3:30 p.m.; overtime when needed.Driving RequirementsValid Driver’s License required.Must be able to complete a successful DOT physical.QualificationsHigh School Diploma or equivalent required.Route delivery experience a plus; customer service background preferred.Foodservice industry experience desired.Clean, strong driving record.Personal and Professional StrengthsMechanical aptitude with company hardware and software tools.Sharp at identifying customer needs; active listener and clear communicator.Accountable to business goals; uses sound judgment and makes timely decisions.Proactive problem-solver who spots issues and opportunities early.Builds rapport and collaborative relationships; works well independently.Compensation and BenefitsAt Farmer Brothers, we practice pay transparency and are committed to fair, competitive compensation. Base pay for this role varies based on experience and qualifications. We apply location-based salary adjustments; team members in higher-cost areas may receive a geographic pay premium determined by market data and local economic factors. If applicable, your specific salary will be discussed during the hiring process based on your work location.Comprehensive benefits package, which may include health insurance, retirement plans, and paid time off.Total leave provided under our Paid Time Off (PTO) policy meets or exceeds applicable state and local requirements where we operate.Questions about our compensation structure, including location-based pay? Contact Farmer Brothers Human Resources.Equal OpportunityEqual Opportunity Employer / Veterans / Disabled