Round Rock 911 Dispatcher: Calm, Critical Role

County Emergency Communications; Round Rock (TX); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Round Rock seeks an experienced 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources while managing multiple communication systems.

The role requires calm communication, strong listening skills, and the ability to document evolving details under pressure. Shifts may include overnight, weekends, holidays, and overtime, depending on the agency.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer skills

Information organization under stress

Education

High school diploma or GED

Job description

County Emergency Communications in Round Rock seeks an experienced 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources while managing multiple communication systems.

The role requires calm communication, strong listening skills, and the ability to document evolving details under pressure. Shifts may include overnight, weekends, holidays, and overtime, depending on the agency.