Ropes Course Attendant: Adventure & Safety Champion

Great Wolf Lodge; BLOOMINGTON (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Cross-training

Scholarship fund

Great Wolf University

Flexible scheduling

Wellness program

Diversity & inclusion

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Telehealth

Life insurance

401K with employer match

Paid vacation

Parental leave

Job summary

Great Wolf Lodge in Bloomington, MN seeks a Ropes Course Attendant to ensure guest safety and satisfaction as they navigate the ropes course. You will process registrations, hand out equipment, educate guests on procedures, and maintain safety standards.

The role requires 18+ eligibility, basic math, and strong customer service. It includes regular safety training, merchandising duties, and cash handling, with a pay rate of $16.75 per hour and full benefits.

Qualifications

• Must be 18 years or older.
• Some High School education or equivalent.
• Must be comfortable being at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Communicates with guests to process registration and complete orders.
• Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines.
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track.
• Inspects all safety equipment to ensure proper function.
• Ability to assess and assist in possible emergency situations and help scared participants.
• Ensures the daily operation adheres to operating procedure guidelines.
• Provides outstanding customer service and engages in suggestive selling.
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
• Must successfully complete ropes course and annual training covering operating procedures and technical competencies.
• Assists in other retail outlets/attractions as needed.

Skills

Customer service

Communication skills

Basic math skills

Reading English manuals

Criminal background check

Education

Some High School education or equivalent

Job description

Great Wolf Lodge in Bloomington, MN seeks a Ropes Course Attendant to ensure guest safety and satisfaction as they navigate the ropes course. You will process registrations, hand out equipment, educate guests on procedures, and maintain safety standards.

The role requires 18+ eligibility, basic math, and strong customer service. It includes regular safety training, merchandising duties, and cash handling, with a pay rate of $16.75 per hour and full benefits.