Attractions Attendant

Great Wolf Lodge; Scottsdale (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf Lodge in Scottsdale, AZ is seeking an Attractions Attendant to support multiple attractions, including the Ropes Course, MagiQuest, Moonstone Mine, Bowling, and more. You will help ensure guest safety, provide engaging entertainment, and deliver friendly service to guests of all ages.

This is a full-time/part-time role with flexible scheduling, offering cross-training, scholarship funds, and various employee benefits to support your career growth.

Qualifications

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
• Some High School education or equivalent
• Comfort with heights of 30 feet or more for extended periods
• Flexibility regarding scheduling based on business demands
• Experience with basic math (addition, subtraction, multiplication, division)
• Proven customer service and communication skills; able to read/interprete English safety manuals
• Criminal background check and drug screen completed

Responsibilities

• Communicates with guests to process registrations and orders
• Educates guests on Ropes Course, Rock Wall, MagiQuest, and safety guidelines
• Maintains MagiQuest game operations and reports issues
• Performs basic maintenance and troubleshooting of equipment
• Ensures daily operations follow SOPs
• Gives outstanding customer service and opportunities for upsell
• Assists in merchandising, inventory, pricing, and store tasks
• Manages cash and POS reporting and daily transactions

Skills

Customer service

Communication

Basic math

Flexibility

Teamwork

Cash handling

English literacy

Education

High School education or equivalent

Tools

Point-of-Sale (POS)

Cash handling equipment

Job description

Pay: $16.00

At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall and other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years or older.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
• Educates guests on game play and wand operation for MagiQuest
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
• Ensure the daily operation of the attraction adheres to operating procedure guidelines
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
• Inspects all safety equipment to ensure proper function
• Ability to assess and assist in possible emergency situations and help scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Assists in other retail outlets/attractions as needed

Basic Qualifications & Skills

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
• Some High School education or equivalent
• Must be comfortable being at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic
• Comfortable working in varying weather conditions

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
• Ability to bend, twist, and stretch
• Ability to work in a loud environment with flashing lights
• Capable of fully extending arms overhead
• Dexterity to pinch/squeeze with force
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

Estimated Salary Range:

- $16.00 annual base salary
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.