Rooms Operations Manager - Guest Experience Leader

Arkansas Hospitality Association, Inc.; Akron (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term dis

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training, development and career Adv

Job summary

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations, focusing on guest satisfaction, associate engagement, and financial performance at our Akron property.

You will partner with the General Manager and department heads to drive operational excellence, implement action plans from guest feedback, and foster a Great Place to Work for all.

This role requires strong leadership, data analysis, budget management, and a commitment to guest-first and associate-first culture.

Qualifications

• Strong leadership and communication required.
• Proven ability to analyze data and manage budgets.
• Commitment to guest-first and associate-first culture.

Responsibilities

• Lead and support department heads to meet operational goals and brand standards.
• Monitor Rooms operations performance, financials and budgets; address variances.
• Review guest feedback and implement action plans to improve satisfaction scores.
• Respond to guest concerns with professionalism and resolve issues quickly.
• Engage with guests on property to gather feedback and strengthen relationships.
• Foster accountability, recognition and engagement through open communication.

Skills

Leadership

Communication

Problem-solving

Data analysis

Budget management

Guest focus

Job description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations, focusing on guest satisfaction, associate engagement, and financial performance at our Akron property.

You will partner with the General Manager and department heads to drive operational excellence, implement action plans from guest feedback, and foster a Great Place to Work for all.

This role requires strong leadership, data analysis, budget management, and a commitment to guest-first and associate-first culture.