Guest Experience Leader - Assistant General Manager

Arkansas Hospitality Association, Inc.; Akron (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality in Akron, OH, is seeking an Assistant General Manager to support all operational aspects, drive guest and employee satisfaction, and boost financial performance. You will work alongside the General Manager to implement property-wide and brand service strategies to exceed guest expectations.

As a Concord Leader, you will inspire your team, foster a Great Place to Work environment, and lead with integrity, transparency, and professionalism.

Qualifications

• Minimum 3–5 years of hospitality management experience, preferably in a hotel environment.
• Strong leadership and team development skills.
• Excellent communication, interpersonal, and organizational abilities.
• Proven track record in guest satisfaction and employee engagement.
• Knowledge of hotel operations, budgets, and financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Ensures that all brand standards are being maintained in each area of the property.
• Oversees the operation of all hotel property departments.
• Maintains current licenses and permits as prescribed by local, state, and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Ensures compliance with all corporate accounting procedures.
• Covers front desk shifts as needed.
• Ensures each department has accurate and complete inventory and all supplies are maintained.
• Assists and approves department managers’ scheduling against guest and hours/occupied room goals.
• Assists team supervisors and managers with constructive coaching and counseling.
• Focused on guest satisfaction scores and strategies for improvement.
• Provides excellent customer service by being readily available/approachable for all guests.
• Assists managers in proactive hiring and ensures appropriate staffing levels in all areas.

Skills

Hospitality leadership

Guest satisfaction focus

Budgeting & financial reporting

Communication skills

Flexibility hours

Job description

Concord Hospitality in Akron, OH, is seeking an Assistant General Manager to support all operational aspects, drive guest and employee satisfaction, and boost financial performance. You will work alongside the General Manager to implement property-wide and brand service strategies to exceed guest expectations.

As a Concord Leader, you will inspire your team, foster a Great Place to Work environment, and lead with integrity, transparency, and professionalism.