Hotel Operations Leader - Guest Experience & Growth

Concord Hospitality Enterprises; Akron (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term DIS

401(k) with company match

Tuition assistance

Discounted room rates at Concord-maná?

Training, development, and career机会

Job summary

Concord Hospitality Enterprises seeks an Operations Manager to lead our Rooms operations for the Akron area, partnering with the General Manager and department heads to drive guest satisfaction, associate engagement, and strong financial performance.

You will monitor performance, budgets, and guest feedback, set action plans, and foster a culture of accountability and continuous improvement across daily stand-ups and HR processes.

Qualifications

• Previous hotel leadership experience in operations, rooms, or front office management.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to analyze data, manage budgets, and drive results.
• Commitment to guest-first and associate-first culture.

Responsibilities

• Lead and support department heads to ensure operational goals are met and aligned with brand standards.
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively.
• Review guest feedback and implement action plans to continually improve satisfaction scores.
• Respond to guest concerns with professionalism, ensuring quick and effective resolution.
• Stay visible on property and engage with guests to gather feedback and strengthen relationships.
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups.
• Support HR processes including hiring, training, performance coaching, and policy compliance.
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance.

Skills

Leadership

Communication

Problem-solving

Data analysis

Budget management

Guest focus

Job description

Concord Hospitality Enterprises seeks an Operations Manager to lead our Rooms operations for the Akron area, partnering with the General Manager and department heads to drive guest satisfaction, associate engagement, and strong financial performance.

You will monitor performance, budgets, and guest feedback, set action plans, and foster a culture of accountability and continuous improvement across daily stand-ups and HR processes.