Rooms Operations Leader - Guest Experience

Courtyard-By-Marriott-Akron-Downtown-; Akron (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training, development & career growth

Job summary

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations at the Courtyard by Marriott Akron Downtown, aiming for guest satisfaction, engaged associates, and solid financial performance. You will partner with the General Manager and department leaders to drive operational excellence, uphold brand standards, and foster a culture where colleagues and guests thrive.

Responsibilities include guiding department heads, monitoring budgets and guest feedback, coaching staff, and

Qualifications

• Strong leadership and communication abilities.
• Ability to analyze data and drive results.
• Guest-first, associate-first culture and collaboration with cross-functional teams.

Responsibilities

• Lead and support department heads to meet operational goals and brand standards.
• Monitor Rooms operations performance, budgets, and wage progress; address variances.
• Review guest feedback and implement action plans to improve satisfaction scores.
• Stay visible on property and engage with guests to strengthen relationships.
• Foster accountability, recognition, and engagement through open communication and stand-ups.
• Support HR processes including hiring, training, performance coaching, and policy compliance.
• Partner with leadership to develop and execute strategies that drive revenue and service.

Skills

Leadership

Communication

Problem-solving

Job description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations at the Courtyard by Marriott Akron Downtown, aiming for guest satisfaction, engaged associates, and solid financial performance. You will partner with the General Manager and department leaders to drive operational excellence, uphold brand standards, and foster a culture where colleagues and guests thrive.

Responsibilities include guiding department heads, monitoring budgets and guest feedback, coaching staff, and