Rooms Operations Leader: Guest Experience & Profit

Autograph Collection; Miami Beach (FL); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Autograph Collection is seeking a property leader to assist in managing all operations within rooms departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will lead a team to meet guest expectations and drive financial performance while maintaining adherence to brand standards.

The role emphasizes staff development, scheduling, and delivering consistent, high-quality service. A strong focus on guest satisfaction and team engagement is essential for success.

Qualifications

• High school diploma or GED with 4 years in guest services/front desk/housekeeping or related area.
• 2-year degree with 2 years in guest services/front desk/housekeeping or related area.

Responsibilities

• Assists in managing the execution of operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Leads team and strives to maximize guest and employee satisfaction while meeting property goals.
• Monitors compliance with standards and procedures and drives financial performance of the department.
• Interviews and assists in hiring decisions and ensures timely orientations for new team members.

Education

High school diploma or GED; 4 years experience in guest services/front desk/housekeeping or related professional area

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services/front desk/housekeeping or related professional area

Job description

Autograph Collection is seeking a property leader to assist in managing all operations within rooms departments, including Front Office, Engineering/Maintenance, and Housekeeping. You will lead a team to meet guest expectations and drive financial performance while maintaining adherence to brand standards.

The role emphasizes staff development, scheduling, and delivering consistent, high-quality service. A strong focus on guest satisfaction and team engagement is essential for success.