Rooms Operations Leader — Elevate Guest Experience

Westin Hotels & Resorts; Romulus (MI); On-site; USD 57,000 - 73,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Westin Hotels & Resorts in Romulus, Michigan, is seeking a méthode-driven management professional to oversee room operations and staff across Front Office, Engineering/Maintenance, and Housekeeping. The role focuses on exceeding guest expectations while driving department financial performance.

The ideal candidate will have a High school diploma or GED with 4 years in guest services or a related area, or a 2-year degree with 2 years of experience.

Qualifications

• High school diploma or GED with 4 years relevant experience.
• Or a 2-year degree with 2 years relevant experience.

Responsibilities

• Lead room operations team and translate goals into action.
• Manage operations in Front Office, Engineering/Maintenance, Housekeeping.
• Improve guest and employee satisfaction and financial performance of the department.
• Monitor compliance with standards and procedures.
• Coach staff and schedule to meet guest and hours/occupied room goals.

Education

High school diploma or GED; 4 years guest services/front desk/housekeeping experience

2-year degree in Hotel & Restaurant Management / Hospitality / Business Admin; 2 years related experience

Job description

Westin Hotels & Resorts in Romulus, Michigan, is seeking a méthode-driven management professional to oversee room operations and staff across Front Office, Engineering/Maintenance, and Housekeeping. The role focuses on exceeding guest expectations while driving department financial performance.

The ideal candidate will have a High school diploma or GED with 4 years in guest services or a related area, or a 2-year degree with 2 years of experience.