Hospitality Front Desk Supervisor & Team Leader

Better Talent by Laveer & Co.; Hilton Head Island (SC); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K with employer match

Family Telemedicine Plan

Family Travel Discounts

Job summary

RMC Resort Management in Hilton Head Island, SC is seeking a Front Desk Supervisor to lead a small team and ensure exceptional guest experiences. You will handle reservations, inquiries, and local activity recommendations in a fast-paced setting with a flexible weekday schedule.

The role emphasizes strong communication, leadership, and customer service skills, with living in Hilton Head offering balanced work-life opportunities. Apply today to join a team dedicated to 5-star service.

Qualifications

• 2 years in hospitality or customer service experience is a plus.
• 2 years of supervisory experience.
• Current Beaufort County residents preferred.

Responsibilities

• Act as the Manager on Duty as necessary
• Provide excellent customer service via phone, text, e-mails, and meetings
• Promptly respond to guest inquiries, investigate and resolve guest issues
• Create and follow up on work orders to vendors and the maintenance team
• Supervise Friday, Saturday, Sunday check-in
• Mentor and provide leadership and supervision to a small team of associates
• Conduct pre and post-arrival hospitality calls to ensure 100% guest satisfaction
• Maintain awareness of local events and activities

Skills

Hospitality

Supervisory experience

Customer service

Communication

Tools

Outlook

Word

Teams

Excel

Job description

RMC Resort Management in Hilton Head Island, SC is seeking a Front Desk Supervisor to lead a small team and ensure exceptional guest experiences. You will handle reservations, inquiries, and local activity recommendations in a fast-paced setting with a flexible weekday schedule.

The role emphasizes strong communication, leadership, and customer service skills, with living in Hilton Head offering balanced work-life opportunities. Apply today to join a team dedicated to 5-star service.