Rooms Division Director: Lead Guest Experience & Operations

Spottswood Companies; Key West (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Hilton in Key West seeks a Rooms Division Director to provide strategic leadership for front office, housekeeping and guest services, delivering memorable guest experiences.

You will shape service excellence, monitor satisfaction, and drive improvements across the rooms division to uphold Hilton's hospitality standards.

This role oversees budgets, resource planning, cross-functional collaboration, and a high-performing team through coaching and recognition.

Responsibilities

• Direct all aspects of the Rooms Division, including front office, housekeeping, and guest services
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
• Manage budgets and resources: Oversee financial planning, cost control, inventory management, and systems usage to support operational goals
• Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts
• Drive engagement and retention through performance management, professional development, and recognition programs

Job description

Hilton in Key West seeks a Rooms Division Director to provide strategic leadership for front office, housekeeping and guest services, delivering memorable guest experiences.

You will shape service excellence, monitor satisfaction, and drive improvements across the rooms division to uphold Hilton's hospitality standards.

This role oversees budgets, resource planning, cross-functional collaboration, and a high-performing team through coaching and recognition.