Rooms Operations Leader — Elevate Guest Experience

Hotel Leveque; Madison (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

PTO from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

The Historian Hotel, Madison, A Tribute Portfolio, is seeking a Rooms Operations Manager to lead Front Office and Housekeeping, delivering an exceptional guest experience. This role is built around a cohesive team, shared standards, and mutual accountability to achieve excellence.

As part of a collaborative Rooms leadership group, you will supervise daily operations, develop associates, and guide the guest journey from pre-arrival to departure.

Qualifications

• 1+ year of hotel operations management or comparable hospitality leadership experience.
• Bachelor's degree or equivalent professional experience required.
• Experience in Front Office, Housekeeping, or Rooms Division operations preferred.
• Experience with Opera PMS preferred.
• Bilingual communication skills preferred.

Responsibilities

• Lead Rooms operations across Front Office and Housekeeping.
• Develop a cohesive Rooms team with shared standards.
• Own the guest journey from pre-arrival to departure.
• Ensure seamless collaboration between Front Office and Housekeeping.
• Proactively address service challenges to exceed expectations.
• Support hiring, onboarding, training, and recognition.

Skills

Hotel operations management

Hospitality leadership

Front Office experience

Housekeeping experience

Bilingual skills

Education

Bachelor's degree or equivalent

Tools

Opera PMS

Job description

The Historian Hotel, Madison, A Tribute Portfolio, is seeking a Rooms Operations Manager to lead Front Office and Housekeeping, delivering an exceptional guest experience. This role is built around a cohesive team, shared standards, and mutual accountability to achieve excellence.

As part of a collaborative Rooms leadership group, you will supervise daily operations, develop associates, and guide the guest journey from pre-arrival to departure.