Senior Rooms Operations Lead - Guest Experience & Growth

EDITION; New York (NY); Sur place; USD 73 000 - 88 000; Plein temps

Avantages offerts par ce poste

Bonus eligible

Résumé du poste

EDITION Hotels, part of Marriott International, seeks a capable Rooms & Guest Services Manager to oversee Front Office, Engineering/Maintenance, and Housekeeping operations at our New York property. You will drive guest satisfaction, staff performance, and department profitability in a fast-paced luxury hotel environment.

Located at 701 7th Avenue, the role emphasizes leadership by example, staff development, and proactive problem-solving to meet and exceed property goals.

Qualifications

• High school diploma or GED with 4 years experience in guest services or related area.
• 2-year degree + 2 years experience in guest services or related area.

Responsabilités

• Leads rooms operations team, ensuring goals translate into action and ensuring guest and employee satisfaction.
• Manages execution of operations in Front Office, Engineering/Maintenance, and Housekeeping.
• Publishes guest satisfaction results and addresses feedback promptly.
• Performs hourly duties when needed and supports staff to meet business goals.

Formation

High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Description du poste

EDITION Hotels, part of Marriott International, seeks a capable Rooms & Guest Services Manager to oversee Front Office, Engineering/Maintenance, and Housekeeping operations at our New York property. You will drive guest satisfaction, staff performance, and department profitability in a fast-paced luxury hotel environment.

Located at 701 7th Avenue, the role emphasizes leadership by example, staff development, and proactive problem-solving to meet and exceed property goals.