Rooms Operations Leader: Elevate Guest Experience

The Historian Hotel, Madison, A Tribute Portfolio; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development opportunities

Job summary

The Historian Hotel in Madison, a Tribute Portfolio property, seeks a Rooms Operations Manager to lead Front Office and Housekeeping, delivering an exceptional guest experience through collaborative, standards-driven operations.

You will guide a Rooms leadership team, develop associates, and optimize processes across pre-arrival, check-in, room readiness, stay, and departure while maintaining a culture of accountability and excellence.

Qualifications

• 1+ year of hotel operations management or comparable hospitality leadership experience.
• Strong leadership and people development skills.
• Excellent communication and guest-service mindset.
• Ability to manage multiple tasks in a fast-paced hotel environment.

Responsibilities

• Lead Front Office and Housekeeping as one integrated operation with shared goals.
• Build a culture of teamwork, trust, and open communication.
• Oversee guest journey from pre-arrival to departure to ensure exceptional service.
• Develop associates through coaching, feedback, and training.
• Manage labor, scheduling, and operational priorities to balance guest and associate experience.

Skills

Leadership

Team building

Communication

Operational mindset

Education

Bachelor's degree or equivalent professional experience

Tools

Opera PMS

Job description

The Historian Hotel in Madison, a Tribute Portfolio property, seeks a Rooms Operations Manager to lead Front Office and Housekeeping, delivering an exceptional guest experience through collaborative, standards-driven operations.

You will guide a Rooms leadership team, develop associates, and optimize processes across pre-arrival, check-in, room readiness, stay, and departure while maintaining a culture of accountability and excellence.