Guest Experience Operations Leader

Concord Payroll - HPLV LLC; Lyndhurst (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates at ConcordHotels

Training & development

Job summary

Concord Hospitality is seeking an Operations Manager in Lyndhurst, OH to lead and optimize Rooms and F&B operations in alignment with brand standards. The role emphasizes driving guest satisfaction, managing budgets, and coordinating with department heads to ensure smooth daily operations.

The ideal candidate will oversee wage controls, occupancy strategies, and service delivery, while fostering a culture of exceptional guest experiences and continuous improvement across teams.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identify trends.
• Works with department heads to ensure proper processes are being met.
• Communicates effectively any rising concerns to General Manager to keep property headed in positive direction.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Develops systems to enable associates to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Job description

Concord Hospitality is seeking an Operations Manager in Lyndhurst, OH to lead and optimize Rooms and F&B operations in alignment with brand standards. The role emphasizes driving guest satisfaction, managing budgets, and coordinating with department heads to ensure smooth daily operations.

The ideal candidate will oversee wage controls, occupancy strategies, and service delivery, while fostering a culture of exceptional guest experiences and continuous improvement across teams.