Hospitality Event Manager — Guest Experience Leader

Concord Hospitality Enterprises; Duluth (GA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord-owned

Training, development, and career_adv]

Job summary

Concord Hospitality Enterprises seeks a dedicated Concord Leader to inspire a high-performing events team within our hotels. You will plan, coordinate, and execute all aspects of events, from room blocks to catering, while maintaining meticulous records and ensuring flawless client experiences.

Lead with integrity and professionalism to deliver exceptional service, collaborate across hotel departments, and uphold Concord’s standards for quality and guest satisfaction.

Qualifications

• Proven experience in event planning, hospitality, or related fields.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality results.
• Proactive, professional, and guest-focused.

Responsibilities

• Deliver exceptional customer service to both internal partners and external clients
• Plan, coordinate, and execute all event details, including room blocks, function space, audio-visual needs, catering, and contracts
• Communicate clearly and professionally with clients, vendors, and hotel teams to ensure all event needs are met
• Maintain accurate records and documentation, including BEOs, event orders, group resumes, billing, and schedules
• Manage pre-event, event-day, and post-event activities with a focus on detail, timeliness, and quality
• Understand the hotel’s food & beverage offerings, function spaces, and presentation standards to optimize event experiences
• Monitor and respond promptly to client requests, changes, or issues to ensure satisfaction
• Collaborate with internal departments to maximize event success and guest satisfaction

Skills

Organizational skills

Time management

Communication skills

Multitasking

Guest-focused

Job description

Concord Hospitality Enterprises seeks a dedicated Concord Leader to inspire a high-performing events team within our hotels. You will plan, coordinate, and execute all aspects of events, from room blocks to catering, while maintaining meticulous records and ensuring flawless client experiences.

Lead with integrity and professionalism to deliver exceptional service, collaborate across hotel departments, and uphold Concord’s standards for quality and guest satisfaction.