Rooms Leader in Development | Omni Corpus Christi Hotel

Omni Hotels & Resorts; Corpus Christi (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Corpus Christi Hotel is offering the Rooms Leader in Development (LID) program, a 12-month development experience designed to prepare graduates for management roles within the Rooms Division. The LID works 40 hours weekly in departmental operations with an additional 10 hours for structured Learning Commitments at the property.

Participants will gain hands-on experience in guest rooms, housekeeping, scheduling, interviews, onboarding, and training, with progress evaluated against clear

Qualifications

• Associate degree or higher required; Hospitality Management or related field preferred.
• Experience in Housekeeping, Rooms Division or hotel operations preferred.
• Willingness to work 50 hours per week on a flexible schedule.
• Willingness to relocate after program for timely promotion into a management role.
• Strong interpersonal and guest service skills with a friendly, helpful attitude.
• Excellent written and verbal communication and professional telephone manner.
• Able to adapt to a fast-paced, changing environment and schedule.

Responsibilities

• Oversee associate performance, coaching, and corrective action.
• Assist with associate scheduling to support business needs and service standards.
• Participate in interviewing, selection, onboarding, and ongoing training of associates.
• Follow up on training steps and reinforce consistent execution of departmental standards.
• Clean and inspect guest rooms as part of the operational training experience.
• Monitor product and supply inventory, and coordinate replenishment as needed.
• Ensure Housekeeping and Front Office operations are performed to Omni Hotels & Resorts standards.
• Maintain accurate payroll records to support timely associate pay.
• Respond promptly and professionally to guest requests, comments, and complaints.
• Follow through on service recovery opportunities and help ensure guest satisfaction.
• Engage with guests to gather feedback and identify opportunities to improve the guest experience.
• Meet weekly with the Division Head, monthly with the Director of Human Resources, and every other month with the corporate mentor.
• Complete assigned Learning Commitments and demonstrate progress against established evaluation criteria

Skills

Interpersonal skills

Communication skills

Guest service oriented

Education

Associate degree or higher

Hospitality management degree preferred

Job description

Omni Corpus Christi Hotel Experience stunning bay or city views at the Omni Corpus Christi Hotel, located in the heart of the Marina District. Enjoy resort-style amenities like a heated indoor/outdoor pool, full-service dining, and wellness services all just minutes from top attractions like the Texas State Aquarium and USS Lexington. Whether you're here for a beach getaway, fishing adventure, or a special event, our 24,000 square feet of event space and 465 well-appointed rooms make it easy to relax and recharge. Discover coastal charm and elevated hospitality at Omni Corpus Christi.

What truly sets us apart is our team. We foster a culture that values learning, growth, and inclusivity, offering opportunities for advancement and a workplace where everyone can thrive. Full-time associates enjoy a comprehensive benefits package-and the greatest benefit of all: the opportunity to grow.

Overview

The Rooms Leader in Development (LID) program is a 12-month development experience designed to prepare graduates for successful management careers within the Rooms Division. The LID works 40 hours each week in departmental operations and dedicates an additional 10 hours to structured Learning Commitments at the training property. These project-based commitments build knowledge of overall hotel operations and the specific functions of the Rooms Division, with defined resources and evaluation criteria for each assignment.

Responsibilities

• Help oversee associate performance, provide timely coaching, and take appropriate corrective action when necessary.
• Assist with associate scheduling to support business needs and service standards
• Participate in interviewing, selection, onboarding, and ongoing training of associates.
• Follow up on established training steps and reinforce consistent execution of departmental standards
• Clean and inspect guest rooms as part of the operational training experience.
• Monitor product and supply inventory, and coordinate replenishment as needed.
• Ensure Housekeeping and Front Office operations are performed in accordance with Omni Hotels & Resorts standards
• Maintain accurate payroll records to support timely and correct associate pay.
• Respond promptly and professionally to guest requests, comments, and complaints
• Follow through on service recovery opportunities and help ensure guest satisfaction.
• Engage with guests to gather feedback and identify opportunities to improve the guest experience.
• Meet weekly with the Division Head, monthly with the Director of Human Resources, and every other month with the corporate mentor.
• Complete assigned Learning Commitments and demonstrate progress against established evaluation criteria

Qualifications

• Associate degree or higher required; Hospitality Management or a related field preferred.
• Previous experience in Housekeeping, Rooms Division, hotel operations, or a related field preferred.
• Ability and willingness to work 50 hours per week on a flexible schedule.
• Willingness to relocate upon completion of the program to support timely promotion into a management roel.
• Strong interpersonal skills and projects a sincere, helpful, caring and friendly approach to guest service.
• Consistently demonstrates enthusiasm, professionalism, and a positive attitude.
• Maintains high standards for accuracy, organizations, order and cleanliness.
• Excellent written and verbal communication skills, including professional telephone manner.
• Able to perform in a fast-paced, constantly changing environment with a dynamic work schedule.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.