Rooms Leader in Development: 12-Month Path to Management

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Omni Amelia Island Resort & Spa in Florida seeks a Rooms Leader-in-Development to train for management in the Rooms division. The 12-month program combines 40 hours weekly in the department with 10 hours of Learning Commitments across the property.

Responsibilities include staffing, payroll accuracy, guest room quality, guest request handling, inventory, recruitment, training follow-up, and maintaining Omni standards. Some relocation upon completion is expected.

Qualifications

• An Associate’s degree or higher is required, preferably in Hospitality Management.
• Previous Housekeeping or Rooms Division experience is preferred.
• Must be willing to work 50 hours per week with a flexible schedule
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role
• Previous experience in a hotel or a related field preferred
• Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
• Projects enthusiasm, professionalism and a positive attitude at all times
• Pays precise attention to detail, order and cleanliness
• Has outstanding written and verbal communication skills, and exceptional phone manner
• Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Responsibilities

• Oversees the performance of staff and takes corrective actions when necessary
• Scheduling of staff
• Maintains accurate payroll records to ensure staff is paid correctly
• Cleaning and inspecting guest rooms
• Responds to guest requests and complaints as required
• Monitor’s product inventory and order additional products as necessary
• Interviewing and selection of staff
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
• Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

Skills

Interpersonal skills

Customer service

Written and verbal communication

Attention to detail

Education

Associate’s degree or higher in Hospitality Management

Job description

Omni Amelia Island Resort & Spa in Florida seeks a Rooms Leader-in-Development to train for management in the Rooms division. The 12-month program combines 40 hours weekly in the department with 10 hours of Learning Commitments across the property.

Responsibilities include staffing, payroll accuracy, guest room quality, guest request handling, inventory, recruitment, training follow-up, and maintaining Omni standards. Some relocation upon completion is expected.