Rooms Guest Service - Concierge

Clear Destination Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Clear Destination Inc. is seeking a concierge to exceed guest expectations by providing assistance and services to ensure a pleasurable stay. You will arrange bookings, reconfirm airline tickets, and coordinate dining and transportation as required.

You will interact with guests warmly, learn local attractions, and collaborate with other departments to fulfill requests and enhance the hotel experience. A flexible schedule including nights, weekends, and holidays is required.

Qualifications

• Previous luxury hotel experience required.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with strong multitasking and organizational skills.
• Knowledge of surrounding area and attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office software.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Skills

Luxury hotel exp

Flexible schedule

Customer service

Multi-tasking

Detail orientation

Organizational skills

Area knowledge

PMS knowledge

MS Office

Tools

Property Management Systems

Microsoft Office

Job description

To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.