Concierge FT

Omni Hotels; Virginia (MN); Hybrid; USD 34,000 - 46,000; Full time

Job summary

Omni Hotels is seeking a concierge team member to assist guests with bookings, reconfirm airline tickets, and arrange restaurant reservations and limousines. You will ensure parcels reach guest rooms, keep the lobby tidy with Housekeeping, and coordinate with departments to satisfy guest needs.

Greet guests warmly, anticipate needs, and create memorable experiences. Prior luxury hotel experience, flexibility for nights/weekends/holidays, and strong MS Office skills are required.

Qualifications

• Previous luxury hotel experience is required.
• Flexible schedule; nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with multitasking, detail orientation, and strong organizational skills.
• Knowledge of the surrounding area and attractions.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Responsibilities

• Arrange bookings and reconfirm airline tickets.
• Be familiar with local points of interest.
• Arrange restaurant reservations and limousines for guests.
• Deliver parcels and mail to guest rooms.
• Keep the lobby area clean in partnership with Housekeeping.
• Accept other duties as required by management.
• Set up amenities for guests celebrating occasions.
• Prepare special packages with concierge pre-calls.
• Coordinate with other departments to satisfy guest needs.
• Greet guests warmly and make them feel welcome.
• Seek ways to improve the hotel experience for guests.
• Handle special requests (flowers, telegrams, rental cars, etc.).
• Perform any other duties as required by management.

Skills

Customer service

Multitasking

Detail oriented

Organizational skills

Local attractions knowledge

Microsoft Office knowledge

Tools

Property Management Systems

Microsoft Office

Job description

Overview:

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required my management.

Qualifications:

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.