Concierge

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 30,000 - 46,000; Full time

Job summary

Mystic Marriott Hotel & Spa is seeking a Concierge to warmly greet guests and provide information on local attractions, dining, and experiences. You will coordinate reservations, assist with travel plans, and handle special requests to ensure a seamless stay.

Ideal candidates have a High School diploma or equivalent and prior customer service experience, plus knowledge of the local area. The role may involve varied shifts and weekend work as part of a dynamic hotel team.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Greet guests warmly and acknowledge them, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements and reservations as needed.
• Assist with dining reservations and event tickets.
• Receive, store, or deliver luggage or mail.
• Run errands or pick up/deliver items when necessary.
• Handle unusual requests with a problem-solving approach.
• Support front desk during peak check-in/check-out periods.
• Monitor guest satisfaction scores and strive to improve guest experience.
• Follow safety procedures and wear required gear.
• Ensure overall guest satisfaction and assist management with duties.

Skills

Customer service experience

Local knowledge of attractions/events

Education

High School diploma or equivalent

Job description

Opportunity: Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Growth Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Your Focus

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It