Lead Concierge

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 30,000 - 45,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Concierge to provide exceptional guest services and assist with arrangements to ensure a pleasurable stay.

Responsibilities include arranging bookings, guiding guests on local attractions, coordinating restaurant reservations and transportation, delivering parcels, and liaising with housekeeping and other departments to exceed guest expectations.

Qualifications

• Luxury hotel service experience is required.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Knowledge of local attractions.
• Proficiency with Property Management Systems and related software.

Responsibilities

• Arrange bookings and reconfirm airline tickets.
• Be familiar with points of interest in the area.
• Assist with restaurant reservations and limousine arrangements.
• Deliver parcels and mail to guest rooms.
• Coordinate with Housekeeping to keep lobby area clean and tidy.
• Accept additional duties as assigned by management.
• Prepare amenities for guests celebrating special occasions.
• Create special packages with pre-notifications and amenities.
• Interact with other departments to satisfy guest needs.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Tools

Property Management System

Microsoft Office

Job description

Concierge

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Overview:

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required my management.

Qualifications:

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.