Manager Trainee Rooms Division

InterContinental Hotels Group; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

The InterContinental Hotels Group in Atlanta seeks a Management Trainee to rotate across the Rooms Division, supporting Front Office, Guest Relations, Club Lounge, and Housekeeping to deliver high‑quality guest experiences. You will learn to monitor guest feedback, participate in service excellence initiatives, and develop leadership skills through mentorship and on‑the‑job coaching.

A degree in Hospitality is preferred but not required.

Qualifications

• Previous experience in Front Office or Guest Relations in a hotel.
• Fluent in English; other languages are advantageous.
• Willingness to participate in rotational training across departments.

Responsibilities

• Supporting Front Office and Guest Relations daily operations.
• Engaging VIPs, repeat guests, and special attention guests.
• Learning brand standards and SOPs for service excellence.
• Coordinating with Front Office, Club Lounge, Housekeeping and other departments to enhance the guest journey.
• Participating in coaching and onboarding of Guest Relations and Front Office colleagues.

Skills

Interpersonal skills

Communication skills

Guest relations

Education

Hospitality or Hotel Management degree (preferred)

Tools

PMS systems

Guest feedback platforms

Job description

Your day ‑ to ‑ day:

Every day is different, but you’ll mostly be:

• Supporting Front Office and Guest Relations daily operations to ensure consistent, high‑quality guest experiences.
• Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
• Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
• Willingness to participate in rotational training assignments across all departments within the Rooms Division, including Front Office, Guest Relations, Club Lounge, Housekeeping, and other related operations.
• Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
• Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
• Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
• Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
• Supporting preparation of reports related to guest feedback, trends, and service quality.
• Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
• Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
• Serving as the Manager on Duty for Front Office functions as assigned, making operational decisions and supporting team members under the guidance of department leadership.
• Taking on leadership responsibilities and managing Front Office operations during assigned shifts, ensuring service standards, guest satisfaction, and operational excellence are consistently maintained.
• Commitment to successfully completing 12 to 18-month Management Trainee Program designed to prepare future hospitality leaders.

Experience Needed:

• Previous experience in Front Office, Guest Relations, or a similar guest‑facing hotel role, preferably within a 4‑ or 5‑star environment.
• Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.
• A guest‑focused mindset with basic experience or interest in service recovery and problem solving.
• Fluent in English; additional languages are an advantage.
• Professional appearance, attention to detail, and a positive attitude.
• Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.
• Ability to work in a fast‑paced, guest‑focused environment.
• Flexibility to work shifts, weekends, and public holidays.
• A degree or coursework in Hospitality or Hotel Management is preferred but not required.