Rooms Division Leader: Guest Experience

princess cruise line; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Single cabin accommodation

Company-paid travel

Access to exclusive benefits onboard

Dynamic work environment

Job summary

Princess Cruise Line is seeking an Assistant Rooms Division Manager to support the housekeeping services on board. This role involves overseeing operations, ensuring guest satisfaction, and maintaining high cleanliness standards. Ideal candidates should have three or more years of experience in hospitality management, preferably on cruise ships, and must possess strong leadership and problem-solving skills.

Employees enjoy competitive salaries, single cabins for relaxation, and opportunities for travel and development, all within a vibrant work environment.

Qualifications

• Three+ years of experience in middle management in hospitality, specifically in Housekeeping operations.
• Experience on cruise ships is favored.
• Ability to manage and motivate an international staff effectively.

Responsibilities

• Support the Rooms Division Manager in housekeeping operations.
• Ensure guest satisfaction and resolve inquiries related to Service Excellence.
• Conduct inspections to maintain cleanliness and service standards.

Skills

Hospitality management experience

Leadership capabilities

Guest service orientation

Problem resolution techniques

English proficiency

Job description

Princess Cruise Line is seeking an Assistant Rooms Division Manager to support the housekeeping services on board. This role involves overseeing operations, ensuring guest satisfaction, and maintaining high cleanliness standards. Ideal candidates should have three or more years of experience in hospitality management, preferably on cruise ships, and must possess strong leadership and problem-solving skills.

Employees enjoy competitive salaries, single cabins for relaxation, and opportunities for travel and development, all within a vibrant work environment.