Asst Rooms Division Manager

Princess Cruises; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Single cabin accommodation

Travel to ship covered

Onboard learning & development

Inclusive, diverse team

Job summary

Princess Cruises is seeking an Asst Rooms Division Manager to support the Rooms Division Manager in managing housekeeping operations across guest and crew areas aboard our ships. You will ensure delivery of the Princess MedallionClass experience and uphold Service Excellence standards.

You will lead a diverse, international team, conduct daily inspections, mentor staff, and collaborate with shipboard leaders to drive guest satisfaction and operational efficiency on a global fleet.

Qualifications

• Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.

Responsibilities

• Provide support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas.
• Ensure deployment of Princess MedallionClass products, services and applications to boost engagement and guest-centric experience.
• Monitor housekeeping performance per Quality Assurance strategy and company standards; conduct daily inspections for consistency.
• Resolve issues, respond to guest inquiries related to Service Excellence, and monitor guest feedback and trends.
• Mentor and develop the Rooms Division team through coaching and staff development.

Skills

Leadership

Hospitality operations

Guest service mindset

Public Health knowledge

English proficiency

Job description

Asst Rooms Division Manager

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: GLOBAL

Reporting To: Rooms Division Manager

Description

Set a course for adventure with Princess Cruises!

As one of the world’s leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you’ll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world’s most breathtaking destinations.

Key Responsibilities

• The Asst Rooms Division Manager is responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of Princess MedallionClass products, services and applications with a view to boosting engagement and delivering a guest-centric experience. They ensure accountability and ownership of the Service Excellence platform and philosophy within the Rooms Division Department.
• The Asst Rooms Division Manager is responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• The Asst Rooms Division Manager oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards. They conduct daily inspections to guarantee consistent standards of cleanliness, sanitisation, presentation and timely readiness of guest and crew areas. They ensure the consistent use of OCEAN Hospitality and GuestView Housekeeping tools to deliver personalized service to guests.
• The Asst Rooms Division Manager is responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence. They monitor guest feedback, the Service Excellence platform, and OBE information to identify trends that might compromise the guest experience. They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
• The Asst Rooms Division Manager is responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development. They provide support for teammates’ innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.

Skills, Knowledge & Expertise

• Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
• Cruise ship experience in a similar role is strongly suggested.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
• Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
• Excellent command of the English language, both verbal and written.
• Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable single cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.