Assistant Rooms Division Lead – Guest Experience Aboard

Princess Cruises; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Single cabin accommodation

Travel to ship covered

Onboard learning & development

Inclusive, diverse team

Job summary

Princess Cruises is seeking an Asst Rooms Division Manager to support the Rooms Division Manager in managing housekeeping operations across guest and crew areas aboard our ships. You will ensure delivery of the Princess MedallionClass experience and uphold Service Excellence standards.

You will lead a diverse, international team, conduct daily inspections, mentor staff, and collaborate with shipboard leaders to drive guest satisfaction and operational efficiency on a global fleet.

Qualifications

• Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.

Responsibilities

• Provide support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas.
• Ensure deployment of Princess MedallionClass products, services and applications to boost engagement and guest-centric experience.
• Monitor housekeeping performance per Quality Assurance strategy and company standards; conduct daily inspections for consistency.
• Resolve issues, respond to guest inquiries related to Service Excellence, and monitor guest feedback and trends.
• Mentor and develop the Rooms Division team through coaching and staff development.

Skills

Leadership

Hospitality operations

Guest service mindset

Public Health knowledge

English proficiency

Job description

Princess Cruises is seeking an Asst Rooms Division Manager to support the Rooms Division Manager in managing housekeeping operations across guest and crew areas aboard our ships. You will ensure delivery of the Princess MedallionClass experience and uphold Service Excellence standards.

You will lead a diverse, international team, conduct daily inspections, mentor staff, and collaborate with shipboard leaders to drive guest satisfaction and operational efficiency on a global fleet.