Rooms Division Attendant (Japanese Speaking)

Princess Cruises; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Private cabin

Ship travel covered

Onboard benefits

Learning & development

Job summary

Princess Cruises is seeking a Rooms Division Attendant (Japanese Speaking) to support housekeeping operations aboard our fleet on a fixed term basis. The role involves maintaining high standards of public areas, applying health and safety guidelines, and delivering exceptional guest service across diverse itineraries.

The ideal candidate brings at least one year of luxury hotel housekeeping experience, strong English communication, and a passion for guest satisfaction in a dynamic maritime

Qualifications

• Minimum of one year of experience in housekeeping from luxury hotels or resorts.
• Ability to comprehend public health and environmental requirements pertaining to crew public areas.
• Proficiency in English communication.
• Strong guest service mindset and willingness to deliver outstanding service.
• Motivation to excel in all job duties.
• Strong interpersonal skills and warmth in guest interactions.
• Ability to work in a diverse cultural environment.

Responsibilities

• Exceed Rooms Division targets and ensure guest satisfaction using Princess MedallionClass products and services.
• Maintain housekeeping standards, sanitation, and maintenance per HESS protocols in public areas.
• Know product, policy, demographics, itinerary, and port information; share best practices with leadership.
• Coordinate onboard resources to respond to outbreaks requiring increased sanitation levels.

Skills

Housekeeping experience

Public health awareness

English communication

Guest service mindset

Team collaboration

Cultural sensitivity

Job description

Rooms Division Attendant (Japanese Speaking)

Department: Rooms Division

Employment Type: Fixed Term Contract

Location: GLOBAL

Reporting To: Rooms Division Supervisor

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
• The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
• The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
• The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.

Skills, Knowledge & Expertise

• A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required.
• Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
• Furthermore, the ability to communicate effectively in English is necessary.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.