Asst Rooms Division Manager

princess cruise line; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Single cabin accommodation

Company-paid travel

Access to exclusive benefits onboard

Dynamic work environment

Job summary

Princess Cruise Line is seeking an Assistant Rooms Division Manager to support the housekeeping services on board. This role involves overseeing operations, ensuring guest satisfaction, and maintaining high cleanliness standards. Ideal candidates should have three or more years of experience in hospitality management, preferably on cruise ships, and must possess strong leadership and problem-solving skills.

Employees enjoy competitive salaries, single cabins for relaxation, and opportunities for travel and development, all within a vibrant work environment.

Qualifications

• Three+ years of experience in middle management in hospitality, specifically in Housekeeping operations.
• Experience on cruise ships is favored.
• Ability to manage and motivate an international staff effectively.

Responsibilities

• Support the Rooms Division Manager in housekeeping operations.
• Ensure guest satisfaction and resolve inquiries related to Service Excellence.
• Conduct inspections to maintain cleanliness and service standards.

Skills

Hospitality management experience

Leadership capabilities

Guest service orientation

Problem resolution techniques

English proficiency

Job description

Department: Rooms Division

Location: Global

Key Responsibilities

• The Asst Rooms Division Manager is responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of Princess MedallionClass products, services and applications with a view to boosting engagement and delivering a guest‑centric experience. They ensure accountability and ownership of the Service Excellence platform and philosophy within the Rooms Division Department.
• The Asst Rooms Division Manager is responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship‑specific post‑cruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• The Asst Rooms Division Manager oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company‑issued standards. They conduct daily inspections to guarantee consistent standards of cleanliness, sanitisation, presentation and timely readiness of guest and crew areas. They ensure the consistent use of OCEAN Hospitality and GuestView Housekeeping tools to deliver personalized service to guests.
• The Asst Rooms Division Manager is responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence. They monitor guest feedback, the Service Excellence platform, and OBE information to identify trends that might compromise the guest experience. They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
• The Asst Rooms Division Manager is responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development. They provide support for teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.

Skills, Knowledge & Expertise

• Three+ years of progressive middle‑management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
• Cruise ship experience in a similar role is strongly suggested.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
• Quality‑driven with a passion for building a guest‑centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
• Excellent command of the English language, both verbal and written.
• Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your comfortable single cabin – your space to relax and recharge.
• Company‑paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well‑being and work‑life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.