Guest Experience Attendant, Cruise Ship Rooms Division

princess cruise line; New York (NY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Salary package

Private cabin

Travel to ship

Exclusive areas

Well-being program

Learning opportunities

Travel the world

Inclusive work environment

Résumé du poste

Princess Cruises is seeking a Rooms Division Attendant to help deliver exceptional guest experiences onboard our global fleet. The role emphasizes housekeeping, sanitation, and proactive guest service in a dynamic cruise environment.

Ideal candidates bring at least one year in luxury hotel housekeeping, strong English communication, and a passion for outstanding service. This position offers competitive compensation and benefits in a vibrant, inclusive workplace at sea.

Qualifications

• A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required.
• Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
• Furthermore, the ability to communicate effectively in English is necessary.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Responsabilités

• The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
• The Rooms Division Attendant maintains the company\'s standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
• The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
• The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.

Description du poste

Princess Cruises is seeking a Rooms Division Attendant to help deliver exceptional guest experiences onboard our global fleet. The role emphasizes housekeeping, sanitation, and proactive guest service in a dynamic cruise environment.

Ideal candidates bring at least one year in luxury hotel housekeeping, strong English communication, and a passion for outstanding service. This position offers competitive compensation and benefits in a vibrant, inclusive workplace at sea.