Rooms Division Leader: Elevate Guest Experiences

Coury Hospitality; Milwaukee (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

Coury Hospitality invites you to join a leadership team driving the Rooms Division across Front Office, Housekeeping, Guest Services, Concierge, and Bell Services. You will lead, coach, and develop department managers, ensuring exceptional hospitality and operational excellence.

The role emphasizes hands-on leadership, budgeting, and collaboration with other departments to deliver superior guest experiences and maintain highest service standards, even during peak periods.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 7–10 years of progressive hospitality leadership experience.
• Experience managing Front Office, Housekeeping, and Guest Services.
• Strong knowledge of hotel operations and guest service standards.
• Experience with PMS and hospitality technology.

Responsibilities

• Lead and develop the Rooms Division team across departments.
• Provide strategic direction with hands-on operational leadership.
• Ensure consistent service standards and guest satisfaction.
• Partner with Front Office and Housekeeping for smooth turnover.
• Manage budgets, labor, and financial performance.
• Monitor guest feedback and drive improvements.

Skills

Leadership

Team development

Guest service

Operations knowledge

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Tools

PMS

Job description

Coury Hospitality invites you to join a leadership team driving the Rooms Division across Front Office, Housekeeping, Guest Services, Concierge, and Bell Services. You will lead, coach, and develop department managers, ensuring exceptional hospitality and operational excellence.

The role emphasizes hands-on leadership, budgeting, and collaboration with other departments to deliver superior guest experiences and maintain highest service standards, even during peak periods.