Rooms Division Executive - Guest Experience Leader

Omni Hotels & Resorts; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX seeks a Director of Rooms to lead the Rooms Division, including Front Desk, Housekeeping, Laundry, Spa, and Guest Services. This executive role reports to the General Manager and drives financial, guest experience, and associate satisfaction outcomes.

The ideal candidate has extensive leadership experience in a similar resort setting, with strong budgeting, forecasting, and service excellence skills, ensuring brand standards and smooth operations

Qualifications

• Experience managing all Rooms Division functions in a luxury resort or hotel.
• Strong forecast and scheduling capabilities with data-driven decisions.
• Proficient in budgeting, cost control, and revenue management basics.
• Excellent verbal and written communication skills.
• Proven leadership and talent development ability.

Responsibilities

• Oversee front desk, housekeeping, laundry, spa, and guest services operations.
• Maintain high service standards and appearance across all areas.
• Drive improvements in guest experience and associate satisfaction metrics.
• Control payroll and expenses aligned with budgets.
• Lead weekly forecasting and scheduling; assist in annual budgeting.
• Provide action plans and daily operating reviews with corrective actions.
• Maintain strong visibility with associates and guests.

Skills

Leadership

Forecasting

Scheduling

Communication

Staff development

Budgeting

Operations management

Guest service orientation

Tools

Microsoft Office

Job description

Omni Barton Creek Resort & Spa in Austin, TX seeks a Director of Rooms to lead the Rooms Division, including Front Desk, Housekeeping, Laundry, Spa, and Guest Services. This executive role reports to the General Manager and drives financial, guest experience, and associate satisfaction outcomes.

The ideal candidate has extensive leadership experience in a similar resort setting, with strong budgeting, forecasting, and service excellence skills, ensuring brand standards and smooth operations