Housekeeping Floor Supervisor AM

Omni Hotels & Resorts; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Omni Barton Creek Resort & Spa in the Texas Hill Country near Austin seeks a Housekeeping Supervisor to ensure guest rooms and public areas meet Omni four star/four diamond standards. You will lead room attendants, allocate tasks, and assist in maintaining clean, safe environments.

The role requires prior housekeeping experience, strong attention to detail, ability to work weekends and holidays, and excellent customer service in a fast-paced luxury setting.

Qualifications

• Experience in housekeeping within a hotel setting.
• Ability to maintain 4-Diamond level cleanliness standards.
• Strong attention to detail and sense of urgency.
• Able to work on weekends and holidays.
• Professional appearance and customer-service skills.

Responsibilities

• Inspect guestrooms and public areas cleanliness.
• Assign special tasks to team members.
• Assist in cleaning guest rooms when needed.
• Process AM and PM room status reports.
• Report repairs or discrepancies in guest rooms.
• Ensure supply stocking and cart organization.
• Maintain stock in linen closets and supply cages.
• Punch in guest rooms after completion.
• Inspect VIP rooms promptly.
• Prioritize checkout/vacated rooms.
• Maintain knowledge of hotel facilities and events.
• Uphold safety for guests and associates.

Skills

Customer service

Attention to detail

Communication

Professional appearance

Leadership

Teamwork

Job description

Omni Barton Creek Resort & Spa

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.

Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.

From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa.

Purpose:

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards.

Essential Functions:

• Inspects the cleaning and servicing of guestrooms and public areas.
• Assigns special assignments as directed by the Housekeeping Leaders.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• Ensures hotel, guest and associates are maintained in a safe and secure environment.

Physical Job Requirements (for essential functions only):

• Strong visual attention to detail.
• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Qualifications:

• Previous housekeeping and/or other relevant hotel experience required.
• Able to maintain 4-Diamond level cleanliness standards.
• Able to work with management on special projects.
• Able to set priorities for your section and provide feedback to others that enhances performance.
• Strong attention to detail, sense of urgency.
• Ability to work and perform effectively in a fast-paced role.
• Maintain a professional business appearance, attitude, and performance
• Previous experience in housekeeping is strongly preferred
• Strong customer service skills.
• Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests, etc.).
• Ability and willingness to work a varied schedule which includes working on weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.