Personal Concierge (Full-Time) - Waldorf Astoria Washington DC

Hilton. For The Stay; Washington; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

PTO (Paid Time Off)

Go Hilton travel discount

401(k) matching

Employee stock purchase program

Job summary

Waldorf Astoria Washington DC is seeking a Personal Concierge to join the Front Office Team. The role oversees guest-related tasks from check-in to departure, delivering prompt, courteous service and local recommendations to ensure exceptional experiences.

Responsibilities include handling messages, arranging activities, VIP service, and coordinating with departments to meet guest needs with a personal touch.

Qualifications

• Hospitality mindset with a guest-focused approach.
• Demonstrates Integrity in professional conduct.
• Shows Quality, Productivity and Dependability in duties.
• Customer Focus and Adaptability in service delivery.
• Values Leadership and Teamwork within a hospitality team.
• Operates with Ownership and a sense of urgency (Now).

Responsibilities

• Coordinate and respond to guest requests with personal recommendations.
• Provide information, recommendations, and booking services for inquiries.
• Deliver a warm, personal welcome and communicate with departments discreetly.
• Process and deliver messages for guests.
• Retrieve mail, packages, and facsimiles for guests as requested.
• Arrange and confirm recreational, business, and dining activities.
• Respond to special requests for services (dentists, doctors, etc.).
• Resolve guest inquiries and issues in a timely, friendly manner.
• Register VIP guests as needed.
• Escort guests to rooms and orient them to services and amenities.
• Review guest requests for accuracy and communicate changes.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Quality

Productivity

Dependability

Customer Focus

Adaptability

Job description

Personal Concierge (Full-Time) - Waldorf Astoria Washington DC

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel located at the epicenter of D.C. on Pennsylvania Avenue as a Personal Concierge on the Front Office Team!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC reclaiming its position as one of Washington D.C.s preeminent addresses where all are welcome. With 263 rooms 38000 square feet of event space and 2 restaurants plus 3 bars this is the new home for Washington D.C.s most consequential events groundbreaking meetings and unforgettable experiences.

• Classification: Full-Time
• Shift: Various must be available to work weekdays weekends and holidays.

Want to learn more? Hotel Website Facebook Instagram

What will I be doing?

As a Personal Concierge you will oversee all office administration at all stages of a guests stay. Ensure that incoming guests are proactively assigned according to requests. Provide prompt and courteous service to meet Hilton's high standards of quality. You would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically you would be performing the following tasks to the highest standards:

• Coordinate and respond to all guest requests by assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Provide information recommendations and booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation and travel arrangements tour and event tickets restaurant reservations and medical care
• Provide a warm and personal welcome experience to guests to give them a sense of 'weve been expecting you. Communicate with other departments through discrete radio communication with the valet doorpersonbellperson and front desk staff.
• Process and deliver messages for guests
• Retrieve mail small packages and facsimiles for guests as requested
• Arrange and confirm recreational business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including but not limited to dentists doctors child care florists etc.
• Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
• Register VIP guests as needed
• Escort the guest to their room/suite and provides an orientation of the room/suites services and amenities offered.
• Review and confirm all guest requests to ensure accuracy and communicates all appropriate changes as needed.
• Promote Company marketing programs and distribute printed materials as needed

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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