Concierge

Hilton. For The Stay; Washington; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Career growth and development

Employee stock purchase program (ESPP)

Best-in-Class Paid Time Off (PTO)

Job summary

A leading hospitality company in Washington DC is seeking a Bellperson to join their Guest Services Team. In this role, you will greet and escort guests, manage luggage, and respond to requests, all while delivering exceptional service. Ideal candidates should be passionate about hospitality and be comfortable working flexible schedules. The position includes benefits such as health insurance, PTO, and career development opportunities.

Qualifications

• Must be available to work various shifts including weekdays, weekends, and holidays.
• Demonstrated ability to provide outstanding guest service.
• Comfortable with a schedule that may vary from week to week.

Responsibilities

• Greet and escort arriving and departing guests to and from their accommodations.
• Retrieve and transport guest luggage.
• Respond to guest inquiries and requests in a timely, friendly manner.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Job description

Overview

Bellperson - Waldorf Astoria Washington DC

Forge your legacy by joining the newest Waldorf Astoria hotel located at the epicenter of D.C. on Pennsylvania Avenue as a Bellperson on the Guest Services Team. The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC reclaiming its position as one of Washington DC's preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space and 2 restaurants plus 3 bars this is the home for Washington DC's most consequential events, groundbreaking meetings and unforgettable experiences.

Shift and union status: Various shifts; must be available to work weekdays, weekends and holidays. This position is part of the Local 25 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Bellperson you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage as needed according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls and attend the main lobby and front door as needed
• Drive property-designated vehicles to and from guest destinations such as guest room or local airport as needed
• Assist in the maintenance appearance and functionality of equipment

What are we looking for?

Hilton describes its leadership through its Values and Attributes. Specifically we look for demonstration of these Values and key attributes:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We\'re leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We\'re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 Best company to work for in the US. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Please note benefits may vary depending on the classification and union status of the position.