Supervisor, Hotel Housekeeping (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Hotel Housekeeping Floor Supervisor to oversee Room Attendants, Turndown Attendants, Housepersons and Laundry Attendants. You will train staff, inspect rooms, and ensure service standards are met to deliver exceptional guest experiences.

The ideal candidate has leadership experience in luxury hospitality, strong guest service skills, and the ability to maintain cleanliness and organization across floors.

Qualifications

• Leadership experience supervising hotel staff and ensuring adherence to standards.
• Customer service mindset with ability to resolve guest issues.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Supervise and train Floor Attendants, Turndown Attendants, Housepersons and Laundry Attendants.
• Inspect rooms to ensure cleanliness and adherence to standards.
• Coordinate staff breaks and assign daily tasks.
• Document attendance and report any issues to management.
• Assist in housekeeping operations to deliver guest experiences.

Skills

Leadership

Guest service

Communication

Problem solving

English

Education

High school diploma

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Hotel Housekeeping Floor Supervisor will supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, House person and Laundry Attendants ensuring that all procedures are completed to the hotel's standards and assists where necessary to ensure optimum service to guests. The ideal candidate for this role is a dynamic leader with a passion for luxury hospitality and an eye for detail. This individual will contribute to unforgettable guest experiences and deliver excellence in housekeeping operations.

How You Will Create the Extraordinary

• Supports team members in meeting their responsibilities and becoming part of the team
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times.
• Ensure special requests are delivered within the standard response time
• Collect and maintain guest preferences to personalize visits for returned guests
• Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies.
• Report maintenance issues to dispatcher
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
• Assist in other areas of Housekeeping as assigned.
• Attend designated meetings.
• Make up cribs and rollaway beds.
• Open the house- assign board to Room Attendants and Houseman

What You Will Need

• High school diploma or equivalent vocational training certificate required.
• Previous guest relations training.
• Previous experience in hospitality industry, preferably Housekeeping in a 4 star market.
• 2 years prior experience in cleaning hotel guest rooms.
• Ability to input and access information in the property management system/computers.
• Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. cell phones, etc).
• Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
• Knowledge of additional language(s) preferred.
• Must be guest-service oriented and have excellent hospitality skills.

Additional Requirements:

• Must possess strong people skills with ability to problem solve through listening and responding to the needs of team members.
• Must be able to lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Must physically maneuver and access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Must be able to work from standing position and walking motion for extended periods of time.
• This position requires repeated reaching, stooping, stretching, crouching and twisting motions to accomplish assigned Guest Rooms, Guest hallways and Service areas, Public Areas
  • Under variable temperature conditions (or extreme heat or cold).
  • Under variable noise levels.
  • Outdoors/indoors.
  • Around fumes and/or odor hazards.
  • Around dust and/or mite hazards.
  • Around bio-hazards.
• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
• Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
• Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

GAMING PERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.