Hotel Rooms Controller: Inventory & Guest Experience

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Rooms Controller to coordinate room inventory across Housekeeping, Front Office, and Reservations. You will block, pre-register, and manage room availability to maximize occupancy and guest satisfaction.

In this role, you will stay informed of occupancy trends, operate the hotel PMS/CRS (Opera), and support frontline teams to ensure a seamless arrival experience and personalized service for every guest.

Qualifications

• Demonstrated excellence in guest service and problem resolution.
• Strong communication and active listening abilities.
• Proven analytical thinker with solid computer skills.
• Excellent organizational and multitasking capabilities.

Responsibilities

• Maintain knowledge of room types, features, and availability.
• Block and pre-register arriving reservations per occupancy and guest preferences.
• Oversee daily room inventory and implement blocking strategies.
• Review pre-registration procedures for seamless guest arrivals.
• Handle in-house reservations inquiries with accuracy and speed.
• Collaborate with Housekeeping, Front Office, and Reservations.

Skills

Customer service

Problem solving

Communication

Analytical

Computer skills

Organizational skills

Tools

Opera PMS

Job description

Omni Hotels & Resorts is seeking a Rooms Controller to coordinate room inventory across Housekeeping, Front Office, and Reservations. You will block, pre-register, and manage room availability to maximize occupancy and guest satisfaction.

In this role, you will stay informed of occupancy trends, operate the hotel PMS/CRS (Opera), and support frontline teams to ensure a seamless arrival experience and personalized service for every guest.