Supervisor Shift Engineering And Maintenance - Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 57,000 - 78,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking an Engineering Supervisor to lead maintenance and trade personnel, ensuring high service standards and safety across the property.

You will manage budgets, coordinate with department managers, and drive improvements using EOS data to enhance guest experiences. A NJ driver’s license, journeyman trade certification, and CER license are required, with opportunities for career growth.

Qualifications

• High school diploma or equivalent required.
• Journeyman or equivalent in at least one trade with minimum five years experience.
• CER license is required and NJ driver's license is essential.
• Knowledge of hotel operations and building systems is expected.
• Proficient computer skills and ability to supervise a team.

Responsibilities

• Oversee maintenance of facility during shifts and supervise trade personnel.
• Coordinate with department managers to maintain service levels for guests.
• Conduct daily tours, identify deficiencies, and ensure timely follow‑up.
• Assist in budgeting, policies, and service contracts for engineering/maintenance.
• Maintain shift logs and ensure safety and regulatory compliance.

Skills

Supervisory experience

Mechanical/building systems knowledge

Computer proficiency

Driver's license

Education

High school diploma or equivalent

Journeyman or equivalent in at least one trade

CER License

Job description

Job DescriptionInspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity‑seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of commitment to internal guests needs.

Job DescriptionInspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity‑seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of commitment to internal guests needs.

Starting Rate $65,000.000 - $70,000.000

Responsibilities

Submits input from co‑workers and department users on labor saving, safety and dollar savings innovations.Assists in development of employee appraisals and identification of training and upward mobility candidates. Responsible for the maintenance and mechanical integrity of the facility during a shift. Responsible for the supervision of all trade personnel on shift. Interfaces with all department managers during shift, maintaining optimum level of service to external/internal customers. Conducts daily tours of facility to identify, correct and follow‑up on all deficiencies. Responsible for assigned projects and timely completion. Assists in budget planning and the setting of policies and procedures of engineering and maintenance. Oversees implementation of all service contracts pertaining to engineering and maintenance. Maintains daily shift log indicating, but not limited to, employee incidents, irregularities that may arise, i.e., mechanical shutdowns, emergencies and alarms. Assists in operation of the fire command station when necessary.

Qualifications

High school diploma or equivalent. Working knowledge of overall hotel operation relating to engineering. Familiarity in all facets of construction. Must have good working knowledge of more than one technical field. Minimum one year experience as a supervisor. Journeyman or equivalent in at least one trade for a minimum of five years. Knowledge of Mechanical/Building systems in facility. Proficient computer skills. Must possess a valid New Jersey driver's license.

CER License is required And Must possess a valid New Jersey driver's license.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.