Concierge Spa-Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Atlantic City seeks a friendly spa front desk associate to manage bookings and guest inquiries with professionalism and energy. You will assist guests, handle payments, and contribute to a positive guest experience across the spa and salon.

Role requires a high school diploma (preferred) and experience in customer service or health/spa environments. Availability for varied shifts and strong multitasking are essential.

Qualifications

• High school diploma or equivalent preferred.
• Previous call center or reservation booking experience preferred.
• Strong customer service and interpersonal skills required.
• Experience in health spa environment preferred.
• Ability to handle multiple duties simultaneously.
• Availability for varied hours and shifts.

Responsibilities

• Manage daily front desk operations for spa appointments and guest requests in a professional manner.
• Handle cash, credit, gift certificates, and room charges for services and retail items.
• Describe spa and salon offerings and upsell relevant services/products.
• Maintain a warm, enthusiastic, and professional attitude with guests and team members.
• Assist training of new staff and follow opening/closing procedures.

Skills

Customer service

Interpersonal skills

Organizational skills

Team player

Multitasking

Education

High school diploma or equivalent

Job description

Job Description

Consistently demonstrates superior customer service skills by demonstrating professionalism, friendliness, sophistication and confidence. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves guest issues when they exist. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed. Performs various administrative functions as assigned. Provides a warm farewell and thanks guests for visiting. $18.00 per hour

Responsibilities

Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests’ requests and questions in a professional manner. Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products. Recommends and up-sells services and products that fit the guests’ needs. Ability to describe in an articulate manner the spa and salon offerings and their benefits and convert inquiries into booked appointments. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members. Demonstrates respect, sensitivity and concern for guests’ needs in a professional manner. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Maintains a clean, safe, stocked and well-organized work area. Follows proper opening and closing procedures. Assists in the training of new employees. Communicates all policies and procedures in a positive manner. Performs other duties as assigned.

Qualifications

High school diploma or equivalent preferred. Previous call center or reservation booking experience preferred. Team player with strong organizational, customer service and interpersonal skills. Prior experience in Health Spa environment preferred. Able to handle multiple duties at once. Available to work varied hours and shifts.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.