Room Service Supervisor - Lead Service & Guest Experience

HHM Hotels; California; On-site; USD 45,000 - 65,000; Full time

Job summary

HHM Hotels is seeking a Room Service Supervisor to lead and coach the room service team, ensuring service aligns with brand standards and sustainability goals. You will oversee prep, delivery, and VIP amenities, while maintaining inventory and compliance with liquor regulations.

The role requires a high school diploma or equivalent and prior food service experience, preferably with supervisory duties. Schedule varies and may include holidays and weekends.

Qualifications

• Supervisory responsibilities and coaching of associates.
• Customer service focus to ensure guest satisfaction.
• Ability to train, schedule and support staff.
• Knowledge of inventory management and cost control.
• Familiarity with liquor regulations and compliance.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform to brand standards and HHM values.
• Maintain inventory of food, beverage and supplies within budget.
• Ensure compliance with liquor requirements and company policy.
• Respond to guest needs and resolve issues to boost satisfaction and future sales.
• Monitor product quality, service and guest experience, addressing issues promptly.
• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve trays.
• Serve VIP amenities and hospitality suites per policies.
• Perform shift side work and cash handling per procedures.
• Follow EarthView sustainability guidelines and OSHA safety rules.
• Perform additional duties as assigned by management.

Skills

Supervisory experience

Customer service

Training & coaching

Inventory management

Liquor compliance knowledge

Education

High school diploma or equivalent

Job description

HHM Hotels is seeking a Room Service Supervisor to lead and coach the room service team, ensuring service aligns with brand standards and sustainability goals. You will oversee prep, delivery, and VIP amenities, while maintaining inventory and compliance with liquor regulations.

The role requires a high school diploma or equivalent and prior food service experience, preferably with supervisory duties. Schedule varies and may include holidays and weekends.