Room Service Server — Elevate Guest Experience

HHM Hospitality; Palm Beach Isles (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

HHM Hospitality is seeking a Room Service Server to set up, deliver, and retrieve food and beverage orders to guest rooms and hospitality suites in accordance with service standards. The role involves floor sweeps, VIP amenities, and adherence to liquor regulations.

The position requires standing for extended periods and flexibility to work holidays and weekends. Opportunity for growth within the room service pathway with a focus on guest satisfaction and sustainability practices aligned with

Qualifications

• High school diploma or equivalent.
• Previous food service experience preferred.

Responsibilities

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Customer service

Guest interaction

Education

High school diploma or equivalent

Job description

HHM Hospitality is seeking a Room Service Server to set up, deliver, and retrieve food and beverage orders to guest rooms and hospitality suites in accordance with service standards. The role involves floor sweeps, VIP amenities, and adherence to liquor regulations.

The position requires standing for extended periods and flexibility to work holidays and weekends. Opportunity for growth within the room service pathway with a focus on guest satisfaction and sustainability practices aligned with