Room Service Supervisor

HHM Hotels; California; On-site; USD 45,000 - 65,000; Full time

Job summary

HHM Hotels is seeking a Room Service Supervisor to lead and coach the room service team, ensuring service aligns with brand standards and sustainability goals. You will oversee prep, delivery, and VIP amenities, while maintaining inventory and compliance with liquor regulations.

The role requires a high school diploma or equivalent and prior food service experience, preferably with supervisory duties. Schedule varies and may include holidays and weekends.

Qualifications

• Supervisory responsibilities and coaching of associates.
• Customer service focus to ensure guest satisfaction.
• Ability to train, schedule and support staff.
• Knowledge of inventory management and cost control.
• Familiarity with liquor regulations and compliance.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform to brand standards and HHM values.
• Maintain inventory of food, beverage and supplies within budget.
• Ensure compliance with liquor requirements and company policy.
• Respond to guest needs and resolve issues to boost satisfaction and future sales.
• Monitor product quality, service and guest experience, addressing issues promptly.
• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve trays.
• Serve VIP amenities and hospitality suites per policies.
• Perform shift side work and cash handling per procedures.
• Follow EarthView sustainability guidelines and OSHA safety rules.
• Perform additional duties as assigned by management.

Skills

Supervisory experience

Customer service

Training & coaching

Inventory management

Liquor compliance knowledge

Education

High school diploma or equivalent

Job description

Opportunity: Room Service Supervisor

Supervise room service operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.

Potential Career Path

Room Service Manager – Restaurant Manager – F&B Manager/Director

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements.
• Ensure compliance with state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly.
• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience required, preferably in a supervisory role.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels