Room Service Server - The Willard InterContinental Washington

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Job summary

The Willard InterContinental Washington, DC is hiring a Room Service Server to deliver memorable experiences through a warm welcome and seamless service from start to finish. You will handle guest orders, provide recommendations, and ensure timely delivery of meals and beverages to guest rooms.

Responsibilities include taking orders over the phone, upselling, coordinating with other departments, and maintaining high cleanliness and presentation standards in line with hotel guidelines.

Qualifications

• Physical ability to lift, push and pull up to 50 lbs (23 kg).
• Good reading, writing and basic maths ability.
• Flexible to work night, weekend and holiday shifts.
• Compliance with local food handling and alcohol service laws; fluent in local language.
• Excellent communication; warm, welcoming manner.

Responsibilities

• Complete guest payment transactions per cash and charge procedures.
• Answer room service phones, record orders, and upsell where appropriate.
• Deliver and service food and beverages to guest rooms; setup per standards.
• Describe menu items, preparation methods and prices; accommodate special requests.
• Prepare, deliver, and retrieve room service trays; maintain timeliness.

Skills

Strength

Reading & writing

Math basics

Flexibility

Communication

Job description

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guestsunforgettable and unparalleled experiences.

About The Hotel

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.

About The Room Service Server Position

Truly memorable room service experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Room Service Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

A little taste of your day-to-day

• Complete guest payment transactions in accordance with cash and charge procedures


• Answer room service phones, accurately record guest orders, and utilize up-selling techniques to increase sales


• Deliver and serve food and beverages to guest rooms, setting up and serving orders according to specifications and service standards


• Describe menu items, preparation methods, and prices as needed; accommodate guest special food requests within established policies


• Prepare, deliver, and retrieve room service trays, including timely retrieval from guest rooms, hallways, landings, and guest floors within prescribed time periods


• Prepare room service trays according to company specifications; perform set-up and closing side work, stock service stations, make coffee and iced tea, preset trays, and prepare flatware roll-ups


• Prepare, deliver, and retrieve VIP amenities, including coordinating deliveries with appropriate departments and completing necessary amenity preparation such as cutting cheese, bread, and other products


• Promote teamwork and quality service through daily communication and coordination with other departments


• Alert Management to service and safety issues and provide appropriate service recovery gestures according to established guidelines to ensure guest satisfaction


• Maintain cleanliness and presentation standards, including polishing glassware and maintaining beverage service supplies


• Perform other duties as assigned

What We Need From You

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling


• A good grasp of reading, writing and basic maths


• The flexibility to work night, weekend, and holiday shifts


• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language


• Great communication – you’ll be warm, welcoming, and easy to talk to

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $14.51. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.


• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.