Food Server - Steakhouse

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, NV invites experienced Food Servers to join our steakhouse team. You will deliver refined service, knowledge of menu items, and wine pairings to create memorable dining experiences.

Applicants should have at least 2 years of fine-dining experience, strong guest-service skills, and the ability to thrive in a fast-paced environment. This is an on-site, full-time role requiring evenings, weekends, and holidays.

Qualifications

• Minimum 2 years’ experience as a Food Server in fine dining or upscale environments.
• Knowledge of food and wine pairings and menu items is preferred.
• Strong guest-service orientation with excellent communication skills.
• Ability to stay organized in a fast-paced setting.

Responsibilities

• Greet guests and present menus with knowledge of offerings and pairings.
• Take accurate orders via POS and relay to kitchen staff.
• Serve courses promptly while upholding fine dining standards.
• Anticipate guest needs and address requests proactively.
• Maintain a clean, organized workstation and dining area.
• Process payments accurately and handle cash/credit responsibly.
• Collaborate with culinary and FOH teams for smooth service.
• Address guest concerns professionally and escalate when needed.
• Follow health, safety, and sanitation guidelines.
• Assist with opening and closing duties and side work.

Skills

Food service experience

Wine knowledge

Customer service

Communication skills

Multitasking

POS systems

Stand/walk 8+ hrs

Evenings/weekends/holidays

High school diploma

Education

High school diploma or equivalent

Tools

POS systems

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview:

Come join Team Atlantis! The Steakhouse is currently accepting applications for Food Server. Responsibilities will include; performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for our guests according to Atlantis' and Forbes standards.

Job Responsibilities

• Greet guests warmly and present menus with expert knowledge of all food and beverage offerings, including daily specials, ingredients, and wine pairings.
• Take accurate food and beverage orders, using a POS system, and communicate them effectively to kitchen and bar staff.
• Serve food and beverages promptly and efficiently, adhering to fine dining service standards (e.g., proper table setting, crumbing, plate presentation).
• Anticipate guest needs and respond proactively to requests, ensuring a seamless and enjoyable dining experience.
• Maintain a clean, organized, and properly stocked workstation and dining area.
• Process guest payments accurately and handle cash and credit card transactions responsibly.
• Collaborate effectively with culinary and other front-of-house team members to ensure smooth service flow.
• Resolve guest complaints or concerns professionally and courteously, escalating issues to management when necessary.
• Adhere to all health, safety, and sanitation guidelines.
• Assist with opening and closing duties as assigned, including setting up and breaking down dining areas.

Job Qualifications

• Minimum of 2 years of experience as a Food Server in a fine dining or upscale restaurant environment, preferably a steakhouse.
• Extensive knowledge of food and wine, including different cuts of meat, cooking temperatures, and classic wine pairings.
• Exceptional customer service skills with a genuine desire to provide a memorable guest experience.
• Ability to work effectively in a fast-paced, high-volume environment while maintaining composure and attention to detail.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask.
• Proficiency with POS systems.
• Ability to stand and walk for extended periods, lift up to 25 pounds, and perform repetitive motions.
• Must be able to work evenings, weekends, and holidays.
• High school diploma or equivalent required.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.