Room Service Manager

Four Seasons; Beverly Hills (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Four Seasons Beverly Wilshire in Beverly Hills is seeking a Room Service Manager who shares a passion for excellence and elevates guest experiences.

You will lead room service, private bar and pool service teams, ensure staffing, budgeting, menu consistency, and collaborate with chefs and spa directors to craft memorable dining. Work authorization required.

Qualifications

• We are looking for individuals who have a passion for customer service.

Responsibilities

• Plan, organize, control and direct the work of employees in the Room Service Department, Private Bar Department and Pool Department while ensuring guest satisfaction.
• Responsible for scheduling, purchasing, inventories and any additional assignments related to the Food and Beverage division.
• Works quickly in fast paced environment and ability to handle multiple tasks at once.
• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel's Room Service Department to ensure that established cultural and core standards are met.
• Must work with Division Head to accomplish long-range strategic planning for outlet operation.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Be able to describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits to all teams.
• Coordinate and execute private bar experience including drink specials and new or rotating products.
• Work with Director of Spa to create an innovative Restaurant experience in the Pool Deck.
• Ensure menu items are priced appropriately, analyzed for efficiencies, and updated accordingly.
• Maintain inventory of the private bar stock to ensure quality and freshness of product.
• Work closely with the Division Head, Assistant Managers, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Process the payroll and gratuity reports as required.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Ensure entire team adheres to all meal break policies and procedures.
• Adhere to all wage and hour requirements for the team.
• Ensure areas of responsibility are kept to the higher standards of cleanliness, sanitation and Ecosure Audit.
• Create a work environment that supports Diversity, Inclusion and Belonging.
• Follow all guidelines, processes and procedures of Lead With Care, local, federal and state mandates.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite - and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Room Service Manager

Full Time

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Room Service Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The HR Coordinator reports to the Human Resources Manager. Work authorization for the location is required.

Join Our Team

In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Responsibilities

• The Room Service Manager Plan, organize, control and direct the work of employees in the Room Service Department, Private Bar Department and Pool Department while ensuring guest satisfaction. Responsible for scheduling, purchasing, inventories and any additional assignments related to the Food and Beverage division. Works quickly in fast paced environment and ability to handle multiple tasks at once.
• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel's Room Service Department to ensure that established cultural and core standards are met.
• Must work with Division Head to accomplish long-range strategic planning for outlet operation.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Be able to describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits to all teams.
• Coordinate and execute private bar experience including drink specials and new or rotating products.
• Work with Director of Spa to create an innovative Restaurant experience in the Pool Deck.
• Ensure menu items are priced appropriately, analyzed for efficiencies, and updated accordingly.
• Maintain inventory of the private bar stock to ensure quality and freshness of product.
• Work closely with the Division Head, Assistant Managers, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Process the payroll and gratuity reports as required.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Ensure entire team adheres to all meal break policies and procedures.
• Adhere to all wage and hour requirements for the team.
• Ensure areas of responsibility are kept to the higher standards of cleanliness, sanitation and Ecosure Audit.
• Create a work environment that supports Diversity, Inclusion and Belonging.
• Follow all guidelines, processes and procedures of Lead With Care, local, federal and state mandates.

Preferred Qualifications and Skills

We are looking for individuals who have a passion for customer service. Requires ability to operate co